Shipping Information

 

Delivery

At Slugs & Snails we aim to deliver your parcel as soon as possible. We cannot guarantee same day postage but will always post next working day after your order is placed.

All kids tights orders come in our Slugs & Snails boxes as standard and if you would like the items sent as a gift, we are happy to include a gift card and we can also wrap your gift for €1.00 using our Jennie Maizels high quality wrapping paper.  We will confirm your order by email within 24 hours and you will receive an “order complete” email when your order has shipped. If your order is for a gift you intend to give directly we would recommend selecting “flat pack” boxes at the checkout to ensure your packaging isn’t damaged in the post. Please see below for our delivery matrix.

SERVICE DESTINATION PRICE DELIVERY TIMES
 An Post First Class Ireland €4.00 Normally 1-2 days after posting
An Post International Standard Post Worldwide €4.00 UK 3-4 normally working days, Europe 3-7 working days.USA, Asia and Australia 5 to 14 working days.
An Post Standard First Class Worldwide €0.00 FREE FOR ALL ORDERS OVER €60.00

 

Returns & Exchanges

At Slugs & Snails, we want to have happy, warm and cosy customers. We do however, offer a 30 day returns/exchange policy for your peace of mind.

All returns or exchanges must be received within 30 days of purchase, unused and complete with tags.

Before returning your item to us, please drop us an email or give us a call to let us know you wish to return or exchange the item. That way we can be on the look out for it and check alternative stock if it’s an exchange. Ideally, please have your order number available.

Items should be returned to Slugs & Snails, Boyle Enterprise Centre, Quarry Lane, Boyle, County Roscommon, Republic of Ireland. We cannot cover the cost of lost or damaged items returned to us so please ensure to send your items using a tracked service or request proof of postage should anything go wrong.

Once we receive your goods, we will aim to confirm receipt, check them and process a refund or send your exchanged item immediately.

Refunds will be made using the original payment method.

 

Payment

We accept payment by PayPal on our website, you can check out using credit and debit cards without being a member of PayPal by selecting “check out as guest” on the PayPal payment screen. We also accept debit cards; Visa; Mastercard; American Express payments via the phone.

All payments that you make by credit or debit card are subject to authorisation by your card issuer. If your card issuer does not authorise payment to us, your order will not be accepted and we will email you to let you know. We cannot be responsible for any delay or non-delivery of the products you wished to buy.

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